Virginia Premier Health Plan, Inc.

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Supervisor, Transportation

Supervisor, Transportation

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Job Description


This position is responsible for supervising and coordinating the training, development, and work activities of all transportation dispatchers and drivers for the assigned region.  The incumbent will be responsible for creating the daily transportation schedule, monitoring schedules and ensuring that member transports are accomplished in a safe, efficient and cost-effective manner.  They will also be responsible for assuring that vehicle maintenance is accomplished as scheduled.  This position requires a complete understanding of the transportation process from member reservation to transport to transportation claims payment.  They will work with the Transportation Review Specialists and transportation staff to resolve transportation complaints. 


Member Operations

As a managed care organization, the areas within Member Services play a major role for our members. Our ability to enroll and then welcome our members, secure their information, answer questions, assign primary care Physician’s and provide transportation to and from appointments is critical to the health and lives of our members


  • Ensure coordination and implementation of timely, efficient and cost-effective transportation services for VPHP members
  • Responsible for resolving real time transportation issues when contacted by members and engage in live communication between transportation providers and members to ensure real-time trip issues are resolved and that all riders are successfully transported
  • Review, monitor and supervise the work activities of the transportation dispatch and driver staff
  • Provide feedback for the development of policies and procedures for VPHP transportation operation
  • Provide transportation staff with ongoing in-service training on safety, driving techniques and customer service
  • Ensure departmental compliance with regulatory standards
  • Complete performance reviews for assigned staff
  • Comply with company policies and procedures



  • Must be a high school graduate or equivalent
  • College coursework in business, transportation, or management preferred 


  • Proven experience in Transportation or other operational area
  • Experience with scheduling/routing software preferred
  • Proven experience in research and investigation of facts
  • Excellent attention to detail
  • Ability to work independently while managing multiple tasks
  • Good organization skills and the ability to prioritize task
  • Excellent time management skills
  • Ability to read and write English fluently 


  • Two (2) years supervisory experience preferred


  • Physical health sufficient to meet the ergonomic standards and demands of the position


About Us

Virginia Premier Health Plan, Inc. is a managed care organization which began as a full-service Medicaid MCO in 1995. Partnered with VCU Medical Systems we strive to meet the needs of the underserved and vulnerable populations in Virginia by delivering quality driven, culturally sensitive and financially viable Medicare and Medicaid healthcare programs.  Headquartered in Richmond, VA we also have offices in Roanoke, Tidewater and Bristol with additional satellite locations allowing us to serve over 200,000 members across eighty counties throughout Virginia. 


We offer competitive salaries and a comprehensive benefits package to include excellent Medical, Dental and Vision Plans, Tuition Assistance, Infant-At-Work Program, Remote Work options and generous vacation and sick leave policies. Our culture supports an environment where employees can continuously learn and gain professional growth through various development programs, education, exciting projects and career mobility.  


Our mission is to inspire healthy living within the communities we serve!


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