Virginia Premier Health Plan, Inc.

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Intake Coordinator

Intake Coordinator

Job Locations 
US-VA-Glen Allen
Job ID 

Job Description


Intake Coordinators are responsible for receiving, interpreting and processing health information data from a variety of providers by the utilization of systems such as VITAL, Navinet, ClearCoverage, Sharepoint, and/or IDX.  Reviewed services include retrospective admissions, inpatient/outpatient notifications, emergency room visits, precertification requests and requests for home health/durable medical equipment.


  • Receives all communication relative to utilization of admission information for current members and enters data into the CCMS and/or Vital system within 24 hours of the requests.
  • Receives all communication relative to utilization of referral information for current members and enters data into the CCMS and/or Vital system within 48 hours of the requests.
  • Maintain ongoing tracking and appropriate documentation on admissions and/or referrals to promote team awareness and ensure VPHP compliance.
  • Verifies member eligibility for services
  • Assists with collection and compilation of data for daily/monthly statistical reports of utilization of member services
  • Review and confirm necessary medical information such as history, diagnosis, and ICD 9/10 codes.
  • Review details and expectations about admissions and/or referrals with providers.
  • Generates and distributes all authorization reports on a daily basis as directed
  • Assists in training new personnel
  • Participates with in-service education as directed by the Manager
  • Exercises safe work practices and maintains an orderly work area
  • Any other duties as assigned




  • Some college level coursework and/or medical assistant certification highly preferred


  • Strong customer service experience working in a fast paced call center
  • Effective verbal and written communication skills
  • Teamwork orientation
  • Organized and able to manage competing priorities
  • Resourcefulness in problem solving along with good judgment
  • Able to take and follow through with delegated tasks and accountability


  • Previous experience with computers and data entry
  • Previous work experience utilizing CPT and ICD-10 coding highly preferred
  • Have at least 1-2 years of healthcare experience


  • Physical health sufficient to meet the ergonomic standards and demands of the position

About Us

Virginia Premier Health Plan, Inc. is a managed care organization which began as a full-service Medicaid MCO in 1995. Partnered with VCU Medical Systems we strive to meet the needs of the underserved and vulnerable populations in Virginia by delivering quality driven, culturally sensitive and financially viable Medicare and Medicaid healthcare programs.  Headquartered in Richmond, VA we also have offices in Roanoke, Tidewater and Bristol with additional satellite locations allowing us to serve over 200,000 members across eighty counties throughout Virginia. 


We offer competitive salaries and a comprehensive benefits package to include excellent Medical, Dental and Vision Plans, Tuition Assistance, Infant-At-Work Program, Remote Work options and generous vacation and sick leave policies. Our culture supports an environment where employees can continuously learn and gain professional growth through various development programs, education, exciting projects and career mobility.  


All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EOE


Our mission is to inspire healthy living within the communities we serve!

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