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Operations Support Specialist

Operations Support Specialist

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Job Description


This position is responsible for administrative duties that support users throughout the organization.  Duties will include equipment and supply inventory responsibilities, tasks for employee onboarding and off boarding, vendor coordination, facility responsibilities and receptionist duties.  Additional responsibility for IT desktop support and technical trouble-shooting will also be required.


Facility Responsibilities 

  • Responsible for building security and employee access control
  • Implement and execute routines to coordinate building maintenance and maintain in good and working condition
  • Report building related issues to supervisor and coordinate resolution with vendors and community partners
  • Coordinate with Program Integrity and maintain an Emergency Preparedness Plan for the office to ensure safety of employees and guests
  • Responsible for vendor interactions, including check in/check out
  • Provide remote and on-site support to the Winchester office; additional site support may be required for other VPHP locations
  • Provide remote support for employees assigned to work from home
  • Serve as back up for Business Services Manager as needed
  • Other Duties as assigned 

Office Responsibilities

  • User account management to include onboarding and turnover
  • Purchasing tasks for departmnets
  • Supply organization and inventory management
  • Assists with coordination and execution of corportate office/internal moves and expansions
  • Coordinate copier and postage rental
  • Updates on phone directory and long distance log
  • Coordinate inventiory for mobile devices
  • Triubleshoot for departmental staff
  • Order and maintain office and break room supply
  • Facilitate employee access
  • Process internal and external mail
  • Other duties as assigned  

Information Systems Responsibilities

  • Network access/e-mail accounts set-up
  • Facilitate equipment purchasing requests
  • Maintains computer inventory/related equipment
  • Set-up and perform maintenance on computers, printers and other equipment as needed
  • Install desktop applications and provide desktop / software support



  • Associates Degree in Business Administration, MIS, computer science or information systems preferred


  • Strong interpersonal skills
  • Good oral and written communication skills
  • Basic knowledge of office practices and principles
  • Demonstrated expertise in managing multiple projects
  • Knowledge of MS Office suite to include demonstrated skills in excel and access
  • Ability to train and provide direction to others


  • Experience in computer systems and various programs
  • Good oral and written communication skills
  • Experience in office administration preferred
  • Experience in computer training preferred


  • Physical health sufficient to meet the ergonomic standards and demands of the position.

About Us

Virginia Premier is a managed care organization which began as a full-service Medicaid MCO in 1995. Partnered with VCU Medical Systems we strive to meet the needs of the underserved and vulnerable populations in Virginia by delivering quality driven, culturally sensitive and financially viable Medicare and Medicaid healthcare programs.  Headquartered in Richmond, VA we also have offices in Roanoke, Tidewater and Bristol with additional satellite locations allowing us to serve over 200,000 members across eighty counties throughout Virginia. 


We offer competitive salaries and a comprehensive benefits package to include excellent Medical, Dental and Vision Plans, Tuition Assistance, Infant-At-Work Program, Remote Work options and generous vacation and sick leave policies. Our culture supports an environment where employees can continuously learn and gain professional growth through various development programs, education, exciting projects and career mobility.  


All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EOE


Our mission is to inspire healthy living within the communities we serve!


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