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HROD Operations Specialist

HROD Operations Specialist

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Job Description


This position is responsible for supporting initial contact with customers; responding to and triaging inquiries. The position will be responsible for Human Resources & Organizational Development support, including but not limited to the areas of Recruitment, HRIS, Training and Development, Total Rewards and Employee Relations.


  • Interacts with customers via phone or email to answer questions, provide assistance, properly route inquiries and escalate issues as needed
  • Utilizes department knowledge base to answer customer inquiries
  • Documents all contacts and outcomes utilizing department tracking medium
  • Maintains and updates HROD SharePoint page
  • Facilitates training on various topics, i.e., New Employee Orientation, LEAD, Safety Training and other courses as needed
  • Training coordination to include, scheduling, room set-up, documentation creation/maintenance, and training packet creation
  • Provides staffing and recruitment support to assigned office including sourcing candidates, reviewing resumes, phone screening, interviewing applicants, making employment offers and initiating on-boarding process
  • Gathers required new hire paperwork and documents
  • Updates new hire information into HRIS system and maintains electronic personnel records
  • Assists with total rewards, including collaborating with Total Rewards team to execute processes and address issues relative to employee group benefits and insurance programs as well as other employee programs.
  • Works in conjunction with HROD management to addresses issues relative to employment and counseling’s by conducting investigative interviews and other appropriate means. Coaches and/or counsels employees and managers on their performance and behavior in accordance with the organization’s goal to be an employer of choice
  • Works with the business areas to effectively develop team members, providing coaching and training on team or individual development plans.



  • Bachelor’s Degree in Business, Human Resources, Organizational Development or a related field, preferred
  • High School diploma required
  • PHR or SPHR certification preferred


  • Demonstrated skills, experience and proficiency in Microsoft Word, Excel, PowerPoint and Publisher
  • Knowledge of all pertinent federal and state laws and regulations as they relate to human resources and organizational development
  • Demonstrated ability to facilitate training courses to a variety of audiences
  • Strong verbal, written, presentation and interpersonal communication skills
  • Prior experience using an applicant tracking system (ATS) such as iCIMS (preferred)
  • Prior experience using a learning management system such as Halogen (preferred)
  • Prior experience using an HRIS database such as Ascentis (preferred)
  • Prior experience working in a HR service/call center (preferred)
  • Knowledge and application of current human resources, training, and organizational development trends and best practices
  • Ability to maintain strict confidentiality in daily operations



  • 2-4 years of related experience in various aspects of human resources and training and development in health care setting


  • Physical health sufficient to meet the ergonomic standards and demands of the position.


About Us

Virginia Premier is a managed care organization which began as a full-service Medicaid MCO in 1995. Partnered with VCU Medical Systems we strive to meet the needs of the underserved and vulnerable populations in Virginia by delivering quality driven, culturally sensitive and financially viable Medicare and Medicaid healthcare programs.  Headquartered in Richmond, VA we also have offices in Roanoke, Tidewater and Bristol with additional satellite locations allowing us to serve over 200,000 members across eighty counties throughout Virginia. 


We offer competitive salaries and a comprehensive benefits package to include excellent Medical, Dental and Vision Plans, Tuition Assistance, Infant-At-Work Program, Remote Work options and generous vacation and sick leave policies. Our culture supports an environment where employees can continuously learn and gain professional growth through various development programs, education, exciting projects and career mobility.  


Our mission is to inspire healthy living within the communities we serve!


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