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Transportation Provider Service Representative

Transportation Provider Service Representative

Job Locations 
US-VA-Glen Allen
Job ID 

Job Description


Provide services in the recruitment and maintenance of a quality transportation provider network in accordance with the corporate plans of Virginia Premier Health Plan, Inc. The Transportation Provider Service Representative is responsible for recruitment of transportation providers, rate and contract negotiations. This position will require 75% travel.


  • Follows the direction of the Manager, Transportation Support in the implementation of corporate plans for the development and maintenance of a quality transportation provider network based upon the identified needs of the organization.
  • Specifically deals with our Transportation Network and acts as the Subject Matter Expert for transportation issues
  • Participates in the active recruitment and retention of transportation providers.
  • Regularly meets with transportation providers during the negotiating and contracting process
  • Receive and handle all request from potential transportation providers
  • Assists in the submission of completed new provider applications to the Contracting Staff for Credentials processing in accordance with company policies and procedures.
  • Provides prompt and efficient response to transportation providers or provider-related issues with appropriate, objective documentation of concerns, recommendations of resolution, monitoring and re-evaluation.
  • Participates in the development, maintenance and distribution of accurate provider information, lists, and reports within and external to Virginia Premier Health Plan.
  • Participates in the development of transportation manuals, policies and procedures in accordance with Virginia Premier Health Plan.
  • Maintain database of potential providers
  • Must maintain valid driver’s license and clean driving record
  • Other duties as assigned



  • Four (4) year college degree from an accredited institution or equivalent experience


  • Analytical skills – proficient using Microsoft Office including Microsoft Excel
  • Openly and actively communicates information and takes initiative to communicate extensively
  • Ability to handle difficult situations diplomatically
  • Strong time management
  • Effective interpersonal skills, collaboration, and listening skills
  • Ability to build strong relationships within and outside the health plan
  • Detail oriented and strong organization skills
  • Negotiation skills


  • Previous experience in provider services and contracting helpful.
  • Contract and contract negotiation experience
  • Preferably transportation experience in the healthcare industry


  • Physical health sufficient to meet the ergonomic standards and demands of the position.


About Us

Virginia Premier Health Plan, Inc. is a managed care organization which began as a full-service Medicaid MCO in 1995. Partnered with VCU Medical Systems we strive to meet the needs of the underserved and vulnerable populations in Virginia by delivering quality driven, culturally sensitive and financially viable Medicare and Medicaid healthcare programs.  Headquartered in Richmond, VA we also have offices in Roanoke, Tidewater and Bristol with additional satellite locations allowing us to serve over 200,000 members across eighty counties throughout Virginia. 


We offer competitive salaries and a comprehensive benefits package to include excellent Medical, Dental and Vision Plans, Tuition Assistance, Infant-At-Work Program, Remote Work options and generous vacation and sick leave policies. Our culture supports an environment where employees can continuously learn and gain professional growth through various development programs, education, exciting projects and career mobility.  


Our mission is to inspire healthy living within the communities we serve!


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