Have you applied with us before?

Operations Analyst II

Operations Analyst II

Job Locations 
US-VA-Glen Allen
Job ID 

Job Description


The Operations Analyst is responsible for the data analysis, process engineering, report development and generation for the Member Operations department. This position is responsible for supporting the Call Center operations and developing an extensive expertise in all call center data analytics and reporting tools and all interface applications, both customized and packaged.


An Operations Analyst II may be the primary contact for one or more system interface applications and is expected to provide a high level of expertise with matters relating to this interface and its functionality.



  • Develop and analyzes business performance reports for transportation, call center and enrollment data; provides notations of performance deviations and anomalies
  • Perform monthly enrollment process
  • Perform complex data analysis and report writing to identify trends
  • Create complex queries. Apply extensive understanding of database tables, relations, data types and values
  • Develop an expertise in Mitel CCMWeb  and other standard call data tracking and reporting systems
  • Initiate process improvement and automation from concept to implementation
  • Document applications for use in training, maintenance, and department procedures
  • Research, gather and document requirements for adhoc reporting, project initiatives for new vendor, or business development opportunities.
  • Monitor, test and support system changes for applications
  • Analyze issues related to call trends and make recommendations to management to support informed business decisions.
  • Build advanced reports and filters using call center reporting software
  • Ensure programs and business processes meet necessary requirements and are accurately captured in Process Maps and SOPs.
  • Attend meetings, compiles and publishes meeting minutes along with deliverables and other requirements.
  • Confidently works with all levels within the organization to accomplish project goals
  • Performs other duties as assigned



  • Bachelor’s degree in Business, Mathematics, Economics, Information Systems or related technical field required
  • Lean Six Sigma certification preferred 


  • Proficient knowledge of SQL queries to include ability to create and populate databases, perform data normalization, create query analysis, conduct table indexing, perform multiple joins, and comfortable use of functions (average, count, sum, etc.)
  • Healthcare with Medicare and/or Medicaid Operations preferred
  • Strong quantitative, analytical, organizational and problem solving skills
  • Experience in operational and/or data analysis; knowledge in database structures and standard query and reporting tools
  • Proficient in statistical use of Microsoft Excel, to include comfortably utilizing functions, developing charts and graphs, inserting formulas, performing Lookups, sorting and filtering data
  • Experience with analytical tools such as Python, R, or other analytical tools preferred
  • Proficient knowledge of flow charting/process mapping
  • Experience in process management and process optimization preferred
  • Preferred experience in statistics or capacity planning/forecasting 


  • A minimum of one year related experience
  • One or more years’ experience as a data, systems or business analyst
  • One or more years business or Healthcare related experience


  • Physical health sufficient to meet the ergonomic standards and demands of the position.

About Us

Virginia Premier is a managed care organization which began as a full-service Medicaid MCO in 1995. Partnered with VCU Medical Systems we strive to meet the needs of the underserved and vulnerable populations in Virginia by delivering quality driven, culturally sensitive and financially viable Medicare and Medicaid healthcare programs.  Headquartered in Richmond, VA we also have offices in Roanoke, Tidewater and Bristol with additional satellite locations allowing us to serve over 200,000 members across eighty counties throughout Virginia. 


We offer competitive salaries and a comprehensive benefits package to include excellent Medical, Dental and Vision Plans, Tuition Assistance, Infant-At-Work Program, Remote Work options and generous vacation and sick leave policies. Our culture supports an environment where employees can continuously learn and gain professional growth through various development programs, education, exciting projects and career mobility.  


All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EOE


Our mission is to inspire healthy living within the communities we serve!

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.