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Operations Analyst III

Operations Analyst III

Job Locations 
US-VA-Glen Allen
Job ID 

Job Description


This position is responsible for developing an extensive expertise of Member Operations data systems. Responsible for gathering requirements, performing analysis, supporting the development and testing of processes, supporting operational projects and understanding and documenting the applications, data, and associated technologies for Member Operations. 


  • Provide support for department applications which includes configuration, customizing, upgrading, integrating and troubleshooting applications software and hardware.
  • Review and improve processes of the overall operation of Member Operations
  • Coordinate internal resources and third party vendors for proper testing of system projects
  • Document applications for use in training, maintenance and department procedures
  • Assist in drafting of complex Business Requirement Documents (BRD’s) for enhancements and new lines of business
  • Ensure testing plans are developed and implemented on all assigned projects
  • Assist in training and growth of analyst, as well as act as project lead on requested analysis
  • Perform complex queries and apply extensive understanding of database tables, relations data types and values
  • Assist in training of analysts on department systems
  • Work closely with management to prioritize operational needs
  • Other duties as they become apparent and/or necessary.




  • Bachelor’s degree in Business Administration or other related business fields or equivalent years of work experience



  • Knowledge of a structured query language, such as Microsoft Access and SQL
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
  • Performs complex data analysis using traditional and non-traditional statistical methods
  • Ability to analyze complex problems and develop multiple workable solutions
  • Demonstrates an active interest in enhancing current skills and learning new ones; applies advanced functional or technical knowledge to do his or her job at a high level of accomplishment
  • Chooses appropriate tools or technology for tasks; improves or redesigns processes, tools, or technologies to determine applicability
  • Highly skilled in writing queries that join multiple data sources and complex data manipulation
  • Consistently shares expertise with others, teaching skills and explaining concepts
  • Leads analytical team
  • Coaches others
  • Demonstrated experience in troubleshooting complex problems



  • Physical health sufficient to meet the ergonomic standards and demands of the position.

About Us

Virginia Premier is a managed care organization which began as a full-service Medicaid MCO in 1995. Partnered with VCU Medical Systems we strive to meet the needs of the underserved and vulnerable populations in Virginia by delivering quality driven, culturally sensitive and financially viable Medicare and Medicaid healthcare programs.  Headquartered in Richmond, VA we also have offices in Roanoke, Tidewater and Bristol with additional satellite locations allowing us to serve over 200,000 members across eighty counties throughout Virginia. 


We offer competitive salaries and a comprehensive benefits package to include excellent Medical, Dental and Vision Plans, Tuition Assistance, Infant-At-Work Program, Remote Work options and generous vacation and sick leave policies. Our culture supports an environment where employees can continuously learn and gain professional growth through various development programs, education, exciting projects and career mobility.  


All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EOE


Our mission is to inspire healthy living within the communities we serve!

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