• Clinical Support Analyst III

    Job Locations US-VA-Glen Allen
    Job ID
  • About Us

    Don’t just find a job, find your WHY at a purpose-driven organization; discover a career at Virginia Premier.
    By blending quality benefits, affiliating with the world-renowned VCU Health System and offering career-advancing development programs, we allow our employees to focus on the meaningful work of improving and saving the lives of more than 200,000 people throughout the state of Virginia.
    At Virginia Premier, we are building an industry leading health care organization through dedicated teams that have heart, provide top-notch quality member services and embrace our mission of inspiring healthy living within the communities we serve. Our vision is to connect people to innovation, quality and affordable health care for all phases of life.
    If this sounds like you, read on!


    Under the direction/supervision of the Manager, Clinical Applications, the Clinical Support Analyst III is responsible for participating in the planning, design, implementation, and evaluation of clinical applications to improve the workflow and processes of care management; collaborating with internal teams to develop outcomes, identifying gaps in care, develop measures for clinical processes; and integrating information from clinical processes to improve performance analytics.


    • Review data analysis of productivity measures for CM, SW and PCC
    • Explore strategies to improve end-user adoption of tools and applications
    • Analyze clinical work flows and suggest improvements
    • Integrate clinical and information processes
    • Provide training to staff in use of new tools
    • Super user for clinical systems
    • Present clinical data to identify, quantify and resolve issues related to member care
    • Evaluate system applications and troubleshoot issues
    • Assist with process improvements
    • Participate in special projects as requested by management
    • Act as liaison between Medical Management and Regulatory Reporting
    • Assist with development of tools to enhance clinical operations and streamline processes
    • Support reporting functions as outlined in state and federal contracts
    • Assist with issues resolution of system/applications used by MM
    • Participate in system-improvement initiatives with Clinical Applications team
    • Assist with quality chart reviews
    • Other duties as assigned



    • Bachelor of Science in Nursing, informatics, or other health-related field required (or equivalent experience)
    • Active licensure as a Registered Nurse in good standing and able to practice in Virginia


    • Proficient knowledge of Microsoft Office and various computer software programs
    • Exceptional written and verbal communication skills
    • Excellent customer service skills
    • Demonstrates the agility to adapt to a collaborative-style team approach and works well on teams
    • Highly developed organizational skills
    • Strong decision making skills
    • Maintains confidential information including proprietary information
    • Ability to interact with all people from all levels throughout the organization
    • Self-starter with ability to handle multiple tasks at one time
    • Appreciation of cultural diversity and sensitivity towards target population
    • Experience in project management


    • Minimum 2 years working in Health Services field
    • Experience working with low income and disadvantage populations
    • Experience in identifying process gaps and opportunity for improvements


    • Physical health sufficient to meet the ergonomic standards and demands of the position

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EOE


    Our mission is to inspire healthy living within the communities we serve!


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