• Director, Implementation & Operations (Health Plan Strategic Partnerships)

    Job Locations US-VA-Glen Allen
    Job ID
  • About Us

    Don’t just find a job, find your WHY at a purpose-driven organization; discover a career at Virginia Premier.
    By blending quality benefits, affiliating with the world-renowned VCU Health System and offering career-advancing development programs, we allow our employees to focus on the meaningful work of improving and saving the lives of more than 200,000 people throughout the state of Virginia.
    At Virginia Premier, we are building an industry leading health care organization through dedicated teams that have heart, provide top-notch quality member services and embrace our mission of inspiring healthy living within the communities we serve. Our vision is to connect people to innovation, quality and affordable health care for all phases of life.
    If this sounds like you, read on!


    Great opportunity for a self-starting, goal-oriented individual to help position the organization for long-term strategic growth.  This position is responsible for implementing and maintaining the operations needed to support Strategic Alliances and Partnerships for the organization across all health plan products. 

    The Director of Implementation and Operations leads, directs, and manages all aspects of strategic partnership implementations and ongoing operations. The incumbent implements the strategy by developing and maintaining internal and external relationships to meet project goals



    • Leads, directs and manages high performing, cross-functional, multi-disciplined operations/implementation teams in launching initiatives with accountability for operations, quality, customer service and success of assigned departments and strategic alliances.
    • Provides day-to-day leadership and management to project teams implementing partnerships.
    • Develops and implements the strategy to operationalize strategic partnerships based on the agreed upon roles and responsibilities as outlined in the contractual arrangement.
    • Develops and manages a team of experienced operational leaders. Attracts, recruits, trains, manages, and retains top talent that is driven toward improvement and capable of meeting organizational goals.
    • Partner with analysts, technology, and digital leaders to develop and implement plans for the operational infrastructure of systems, processes, and personnel in order to drive advances for operational excellence and improved customer experiences.
    • Identify and establish relationships with all strategic alliances and partnerships that the organization has entered into across all Health Plan products.
    • Maintains expertise in regulatory requirements across all Health Plan products.
    • Collaborate with VP, Strategic Alliances and Execution to set the strategy for the department and spearhead major initiatives as needed.
    • Works closely with Program leadership to ensure Partnerships are implemented in line with program objectives, goals, and expectations.
    • Review, coordinate, and support contract negotiations for strategic alliances.



    • Bachelor’s degree in Business Administration, Healthcare Management or related field.


    • Minimum of 10 years of experience in health plan operations
    • Minimum of 3 years of experience collaborating with IT and operational areas to include Network Development, Member Operations, Claims Operations and Medical Management for the implementation of strategic business alliances.
    • Minimum of 3 years management experience


    • Excellent understanding of Federal and State healthcare insurance markets, the HMO concept, and business operations.
    • Proven Project Management skills
    • Exceptional organization skills
    • Excellent oral & written communication skills
    • Demonstrated leadership skills
    • Ability to manage multiple projects while meeting deadlines and achieving business goals
    • Ability to lead cross-functional teams and influence decisions in a matrix operating environment
    • Ability to supervise staffs and promotes successful performance


    • Physical health sufficient to meet the ergonomic standards and demands of the position


    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EOE


    Our mission is to inspire healthy living within the communities we serve!


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