• ARTS Care Coordinator

    Job Locations US-VA-Glen Allen
    Job ID
  • About Us

    Don’t just find a job, find your WHY at a purpose-driven organization; discover a career at Virginia Premier.
    By blending quality benefits, affiliating with the world-renowned VCU Health System and offering career-advancing development programs, we allow our employees to focus on the meaningful work of improving and saving the lives of more than 200,000 people throughout the state of Virginia.
    At Virginia Premier, we are building an industry leading health care organization through dedicated teams that have heart, provide top-notch quality member services and embrace our mission of inspiring healthy living within the communities we serve. Our vision is to connect people to innovation, quality and affordable health care for all phases of life.
    If this sounds like you, read on!


    A ARTS Utilization Management and Care Coordinator is responsible for the timely coordination of quality behavioral health and substance use disorder treatment services for plan membership in a cost-effective manner to promote positive outcomes. Performs utilization and care coordination for members with behavioral health needs and substance abuse disorders by assessing levels of care, and by developing, implementing, coordinating, monitoring, and evaluating plan of care designed to optimize member’s treatment across the continuum.  Evaluates requests for services for clinical appropriateness and medical necessity. Responsible for authorizing cases according to approved criteria across the continuum of care to ensure a positive member outcome while controlling costs by performing inpatient and outpatient reviews, and identification and referral of members appropriate for case management



    • Obtains, reviews and enters clinical information from callers and submitted authorization requests according to Virginia Premier’s policy and procedure manual for medical/behavioral health services requiring certification such as: pre-admission, admission, concurrent and retrospective review in Virginia Premier’s computer systems.
    • Reviews pre-certification requests within 1 business day of receipt to determine medical necessity for appropriateness of behavioral health care using established medical necessity criteria. Refers cases deemed questionable to the Behavioral Health Medical Director
    • Prepares and sends the appropriate certification or non-certification letter to the member, provider and hospital according to Virginia Premier Health Plan, Inc. (VPHP) policies and procedures
    • Refers potential high-risk cases which will benefit from other specialized case management services to the respective case management team
    • Identifies and obtains needed community resources and provides feedback to external agencies on specified cases, as necessary
    • Participates in continuing educational activities as appropriate
    • Performs utilization review of ARTS levels of care including performing an independent assessment of all requests for ARTS residential treatment (ASAM Levels 3.1, 3.3, 3.5, 3.7 and ARTS inpatient treatment services (ASAM Level 4.0) and follows established UM process, including fidelity to VPHP policies, VPHP processes, DMAS requirements, NCQA standards, and/or federal requirements as applicable.
    • Assesses members primarily through received phone calls and develops person-centered care plans to meet service planning and service delivery needs.
    • Utilizes screening instruments in their assessments such as the SBIRT (Screening, Brief Screening, and Referral to Treatment), on referred members to the ARTS program to identify members who may have alcohol and/or other substance use problems.
    • Provides referrals for brief and immediate crisis intervention (i.e. Adult Protective Services)
    • Participates in Interdisciplinary Care Treatment (ICT) meetings and may offer contributions to assigned members’ overall Plan of Care (POC).
    • When indicated, provides a brief intervention to the member to educate them about their use, alert them to possible consequences and, if needed, begin to motivate them to take steps to change their behavior.
    • Coordinates and staffs complex cases with Manager of Behavioral Health, Director of Complex Care Management, and Behavioral Health Medical Director when indicated and when required by VPHP policy, NCQA standards, DMAS requirements, and/or federal requirements as applicable.
    • Participates in Behavioral Health or ARTS UM rounds or any combined rounds
    • Ensures that care coordination focuses on each individual member’s unique needs in order to provide targeted, high quality care that will improve patient engagement, regain optimal health, improve functional capability, and support long term recover in the right setting and in a cost-effective manner.
    • Facilitates successful care transitions between ARTS levels of care and linkage to primary care providers upon discharge from higher levels of care.
    • Utilizes data from multiple sources to identify members with complex health needs and substance use disorders who need help navigating the system to facility appropriate delivery of care and services.
    • Coordinates community resources for provision of basic services, including:
    1. supporting proactive, collaborative multi-agency case conferences
    2. receiving, collating and evaluating Individualized Service Plans (ISP) from facilities and providers, reviewing for appropriateness, and monitoring for care duplication and service delivery inefficiencies.
    • Works with members and providers to ensure smooth transitions between providers in the community to avoid any disruptions in care
    • Provides appropriate service referrals for members and support for their families and caregivers.
    • Collaborates with internal and external multidisciplinary teams to facilitate efficient and effective service planning and care coordination.
    • Participates in VPHP’s ongoing quality improvement projects and processes.
    • Practices in accordance with applicable local, state and federal laws which govern confidentiality and medical information privacy regulations (HIPAA) and 42 CFR Part 2.
    • Maintains accurate records and files related to work performed in accordance with VPHP policy, NCQA standards, DMAS requirements and/or federal requirements as applicable.
    • Other duties as assigned.



    • Licensed Clinical Psychologist with two or more years of clinical experience in the treatment of substance use disorders OR
    • Licensed Clinical Social Worker with two or more years of clinical experience in the treatment of substance use disorders OR
    • Licensed Marriage and Family Therapist with two or more years of clinical experience in the treatment of substance use disorders OR
    • Nurse practitioner with two or more years of clinical experience in the treatment of substance use disorders OR
    • Current Virginia Registered Nurse with two or more years of Utilization Review experience preferably in the treatment of substance use disorders; BSN preferred



    • Ability to work and communicate with diverse cultural groups
    • Experience working within the Substance Use Disorder treatment service delivery system in Virginia
    • Demonstrated ability to work effectively in multi-disciplinary teams and with all levels of management and medical staff
    • Possess a working knowledge of ICD10 and CPT-4 coding
    • PC literate with working knowledge of Microsoft Word, Excel spreadsheet programs, and various computer software programs
    • Working knowledge of resource options, and experience in making appropriate referrals
    • Demonstrates ability to negotiate with providers, vendors and other deliverers of services


    • Minimum of 3 years relevant behavioral health/substance abuse clinical  experience


    • Physical health sufficient to meet the ergonomic standards and demands of the position.

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EOE


    Our mission is to inspire healthy living within the communities we serve!


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